Privacy & Security
Marketing EQ LLC takes privacy seriously
Thank you for entrusting Marketing EQ with your business assets to grow your marketing and web presence. You can count on us to maintain the highest security standards when working with your website, cloud storage, CRM, data, merchant accounts and/or other technology. Your private, proprietary information will remain confidential by every member of our team. Each team member must sign an Asset and confidentiality agreement which states any information related to your business, including trade secrets, financial data, competitive advantages, or any other data is to be held in the strictest confidence and can in no way be shared.
Data capture on our website
We only use this information to:
- Respond to and process requests
- Keep you up-to-date on important and new information as requested
- Share communication that you have opted into
- Your information is never shared or used for any other reason than the intent of your submission.
If you utilize our hosting to house your website, all systems are in place to protect your company data from security vulnerabilities, thus protecting your online assets. We will make recommendations from time to time, which are necessary for the protection of your site, so it will remain secure. We will also ask you to help us help you when we ask you to take your security and password hygiene seriously. We can’t guarantee zero incidents, but if you follow our recommendations and best practices, your site will remain properly secured.
Any sensitive data we house on your behalf, like passwords and logins to your website, are locked down with triple encryption. Your data will never fall through the cracks or get in the hands of hackers. We will never compromise your security by sharing emails or sensitive information like passwords.
We will share newly completed, public-facing marketing materials, like business cards, or logos and brochures with our partners, vendors or future clients to demonstrate our quality of work. Where appropriate, we will also tell the world how awesome you are on our social channels to give your newly completed campaigns added boost. We also promote our clients to other clients, where appropriate, because we only work with awesome people and companies and our clients may be looking for what you offer. We welcome any feedback and respect the privacy of our clients.
Terms of Service
Marketing EQ (Agency) is hired for the purpose of creating strategies, communication, designs and other assets on behalf of its Clients (any Company who hires the Agency.). The Agency is not responsible for any assertions made on behalf of the Client, at the Client’s behest, nor fulfillment of products or services promised by the Client to the end user. The Agency is responsible for quality control in setting up systems for data capture, as requested by the Client. If these systems fail or are compromised, such as websites, due to no fault of the Agency or Client, or due to technology conflicts, web hosting failures, security breaches internally or externally, the Agency is not liable for any financial loss, or loss of information that is stored or shared on the clients website. The Agency does its utmost to secure all digital assets and protect the assets from harm. Sometimes, for no fault of the Agency or Client, sensitive information may be breached on a website (it hasn’t happened yet, but it could.), the Agency is not liable for losses as a result, but will utilize all resources available to secure the site and prevent further breaches. If the Client’s customers seek legal action regarding the financial disclosure made by the breach of the Client’s website, the Agency is not financially or otherwise liable for any damages or loss as a result of the breach. The Agency does it’s utmost to protect Client’s digital assets and is compliant by all standards of security. However, from time to time, breaches can occur. Our backup systems ensure restoration and remedy in the event of a breach. Our company will act swiftly in the face of an attack and will utilize all available resource to ensure the the site will not be breached again.
The information the Agency receives to perform work on behalf of the Client may include:
- Client business information – financial, sales, products, services, trade secrets, or other information
- Research related to the Client’s industry
- Internal communications with the Agency team members, or the Client’s Team members
- External communication with vendors on behalf of the Client – for the purpose of purchasing items
- Management of marketing platforms and technologies to manage client projects and vendor relations
- Communication with vendors for the purpose of purchasing items on behalf of the Client
- Acquiring, managing and storing creative and Client assets in Agency Cloud Servers
What we promise, and other considerations
- Fulfillment of projects in a timely manner, within budget, to the best of our abilities
- Competitive pricing based on the value of services performed. The services we provide deliver long-lasting value
- Quality Control for all projects
- Hiring professionally vetted talent to perform specific duties for the Agency and Client.
- Making ourselves available for rush projects if projects can be shifted at the approval of existing client projects
- Proper planning to ensure deliverability.
Billing and payments – Terms of Service
All prices quoted in estimates are good for 30 days, and are subject to change based on adjusting prices for commodities on all signage, printing and apparel projects.
We require a deposit of 50% to at the start of new projects, and balance due upon receipt of the completed project which includes final billing. Printed materials are due on receipts of purchase. If a retainer account is setup up, recurring monthly payments will be required for pre-determined business activities. Additional services requested but not billed will be due upon completion.
We offer several ways to make payment, both for your convenience and with low or no fee options for you and Marketing EQ.
Checks may be mailed or dropped off to:
PO Box 1504
Ridgefield, WA 98642
If you prefer electronic transfer, you may pay through ACH or credit card upon receiving an electronic invoice.
If your bank uses Zelle, a fee-free option, transferring from bank to bank.
If you prefer credit card, please call and we will set up your account in our US Bank Merchant Services.
Credit Card Processing
Marketing EQ LLC is PCI Compliant. If you will be processing a credit card with us, your credit card information is safe and is processed at the merchant level, not directly through the MEQ website. Each company representative who handles transactions is required to sign our 46 page PCI required plan for security, privacy and handling of credit cards. This document also outlines the details of how we would handle a breach. Our hosting is most secure, we handle all sensitive information with the highest care and caution, including passwords.